Terms, Conditions & Hotel Policies
CANCELLATION POLICY: Reservations can be cancelled or modified free of charge until 5 days prior to arrival. Cancellations after this time and “no shows” will result in the full amount of the reservation to be charged to the credit card on file. Please provide notice of cancellation/modification before 3PM Atlantic Standard Time, 5 days prior to arrival (day of check-in) to avoid being charged for the full amount of the reservation. Cancellation/modification notices must be in writing, and sent via the email address on file for the reservation. Group and Conference reservations are subject to the cancellation and deposit policies outlined at time of booking and may vary from standard hotel policies
PET POLICY: To ensure a comfortable environment for all guests, pets are not permitted anywhere on the property, including guest rooms and common areas.
SERVICE DOGS: Certified service dogs are welcome in accordance with the The Nova Scotia Service Dog Act, S.N.S. 2016, c. 4, the Service Dogs Regulations (N.S. Reg. 94/2018) and the Nova Scotia Human Rights Act. Guests travelling with a service dog are requested to notify the hotel and provide supporting documentation at least two weeks prior to arrival whenever reasonably possible. If advance notice is not possible, documentation may be requested upon arrival. Acceptable documentation may include certification under Nova Scotia's Service Dog Act or other documentation supporting the dog's status as a medically required service dog, where applicable.
Emotional support animals, comfort animals, therapy animals, and pets are not considered service dogs under Nova Scotia's Service Dog Act and are not permitted at this property. Guests arriving with an animal that does not meet the requirements of this policy may be refused accommodation without refund, subject to applicable law.
RESERVATION POLICY: ALL rooms have a maximum occupancy of two persons. For large reservations (four or more rooms booked at one time), please contact the hotel for specialized terms & conditions catered directly to the party.
HOTEL PAYMENT POLICY: In order for guest accommodations to be confirmed, sufficient credit credentials for payment of accommodations must be provided through the authorization of a valid credit card. Please be advised that up to five days prior to arrival, a credit hold or charge in the amount of guest room-charge and applicable taxes will be processed. A provision for, booking modification charges, incidental charges, and or damage charges may be placed on the credit account as well, before or after departure. All changes to your charged amount will be accompanied by a new invoice only sent to the email address on file.
Accepted Methods of Payment: Master Card, Visa and American Express (subject to additional processing fees).
TAXES: Hotel stays in Nova Scotia are subject to a Canadian and Nova Scotia Government combined Tax of 14% total.
PRE-AUTHORIZATION INFORMATION: In the case that a guest’s room is to be paid by another party’s credit card that will not be attending the hotel, a pre-authorization form is required, from the credit card holder, allowing the Rum Runner Inn Lunenburg to use the credit card for ALL related stay charges accumulated. Our reservation agent will be able to e-mail you the form to be filled out at your request.
KEY REPLACEMENT: There is a $115 locksmith fee/key replacement charge levied if keys are not returned upon checkout. Charge will be automatically added to guest's final bill.
NO SMOKING POLICY: We are a 100% non-smoking/non-vaping facility. Smoking/Vaping is not permitted anywhere within the hotel, including sun porches, balconies, verandas, terraces or anywhere else on the grounds. Any evidence of smoking inside guest rooms or hotel facilities will result in a $400 fee in addition to the restorative expense needed to return the room to its original condition. This additional fee and costs may be charged on the guest folio before or after checkout.